We want your cat to love what arrives — and if something isn’t right, we’ll fix it.
30-day returns: you can return any unused item in its original packaging within 30 days of delivery for a full refund. Just email hello@pawkiro.com with your order number and we’ll send simple return instructions.
Damaged or wrong item? Send us a photo within 7 days of delivery and we’ll ship a free replacement or refund you in full — no need to return anything.
Refund timing: refunds are issued to your original payment method within 3–5 business days of approval.
Items that touched food or water (bowls, fountains) can only be returned unused, for hygiene reasons.
Questions? hello@pawkiro.com — we reply within 24 hours.